Privacy Policy

1. Introduction

Mzantsi Commerce ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Business information (company name, business address)
• Payment information (credit card details, bank account information)
• Account credentials (username, password)
• Profile information (profile picture, preferences)

2.2 Usage Information

We automatically collect certain information about your use of our service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

2.3 Customer Data

As part of our e-commerce platform, we may process customer data on behalf of our users, including:

• Customer contact information
• Order and transaction data
• Payment information
• Shipping and delivery information

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our service
• Process payments and transactions
• Send you important updates and notifications
• Provide customer support
• Improve our service and develop new features
• Comply with legal obligations
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating our service, including:

• Payment processors (Yoco, SnapScan, Zapper)
• Email service providers
• Analytics providers (Google Analytics)
• Cloud hosting providers (Firebase, Google Cloud)

4.2 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our service

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights & Data Control

Under GDPR, POPIA, and other applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Consent Withdrawal: Withdraw consent for data processing
• Data Export: Download your personal data in machine-readable format

7.1 Privacy Dashboard

You can manage your privacy preferences through our Privacy Dashboard, which allows you to:

• View and update your consent preferences
• Request data exports in JSON, CSV, or PDF format
• Manage cookie preferences
• View data retention periods
• Monitor your privacy settings

7.2 Consent Management

You have full control over your consent preferences:

• Enable or disable different types of cookies
• Withdraw consent for marketing communications
• Control analytics and tracking preferences
• Manage functional and preference cookies

To exercise these rights, please contact us at privacy@mzantsicommerce.co.za or use our Privacy Dashboard.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our service
• Provide personalized content and advertisements
• Improve our service performance

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: