Terms of Service

By accessing and using MzansiCommerce ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our e-commerce platform and services provided by MzansiCommerce ("we," "us," or "our").

MzansiCommerce provides an e-commerce platform that allows users to:

• Create and manage online stores
• Sell products and services
• Process payments and orders
• Manage inventory and customers
• Access business analytics and tools

We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice.

3.1 Account Creation

• You must be at least 18 years old to create an account
• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

3.2 Account Responsibilities

• You are responsible for all activities under your account
• Maintain the confidentiality of your login information
• Ensure your account information is up to date
• Comply with all applicable laws and regulations

3.3 Account Termination

We may terminate or suspend your account at any time for violation of these terms, fraudulent activity, or other reasons as determined by us.

4.1 Free Trial

• New users receive a 30-day free trial
• Trial includes access to basic platform features
• No payment required during trial period
• Trial automatically converts to paid plan unless cancelled

4.2 Premium Subscription

• R199/month recurring subscription
• Billed monthly in advance
• Includes all premium features and support
• Automatic renewal unless cancelled

4.3 Payment Processing

• Payments processed by secure third-party providers
• We do not store your payment card information
• Failed payments may result in service suspension
• Refunds processed according to our refund policy

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

5.1 Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You may not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent or deceptive practices
• Distribute malware or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the operation of the Platform
• Sell illegal or prohibited items
• Harass, abuse, or harm other users
• Use the service for spam or unsolicited communications

6.1 Your Content

• You retain ownership of content you create
• You grant us license to use content for service provision
• You are responsible for the legality of your content
• We may remove content that violates our policies

6.2 Our Intellectual Property

• Platform, software, and design are our property
• You may not copy, modify, or distribute our IP
• MzansiCommerce trademarks are protected
• License is non-exclusive and non-transferable

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.

8.1 Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted availability. We are not liable for temporary service interruptions.

8.2 Third-Party Services

We integrate with third-party services (payment processors, shipping providers, etc.). We are not responsible for their performance or policies.

8.3 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount you paid for our services in the 12 months preceding the claim.

8.4 No Warranties

The service is provided "as is" without warranties of any kind, express or implied.

You agree to indemnify and hold harmless MzansiCommerce, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your content or products
• Your violation of any third-party rights

10.1 Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa.

10.2 Dispute Process

1. Contact our support team to resolve issues
2. If unresolved, escalate to management
3. Consider mediation for complex disputes
4. Legal action as last resort

11.1 Termination by You

You may terminate your account at any time by cancelling your subscription and contacting our support team.

11.2 Termination by Us

We may terminate your account for:

• Violation of these Terms
• Fraudulent activity
• Non-payment of fees
• Extended period of inactivity

11.3 Effect of Termination

• Access to services will cease
• Data may be retained as required by law
• Outstanding fees remain payable
• Certain provisions survive termination

We may update these Terms from time to time. We will notify you of material changes by:

• Posting updated terms on our website
• Sending email notifications
• Displaying notices in the Platform

Your continued use after changes constitutes acceptance of the updated Terms.