Privacy Policy

MzansiCommerce ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform and services.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

2.1 Personal Information

• Name, email address, and phone number
• Business information (store name, category, location)
• Payment information (processed securely by third-party providers)
• Delivery addresses and contact details

2.2 Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar technologies

2.3 Business Information

• Store performance metrics
• Order and transaction data
• Customer interactions and communications

3.1 Service Provision

• Create and manage your store account
• Process payments and transactions
• Facilitate order fulfillment and delivery
• Provide customer support and communication

3.2 Platform Improvement

• Analyze usage patterns and performance
• Develop new features and services
• Improve user experience and functionality
• Conduct research and analytics

3.3 Legal Compliance

• Comply with legal obligations
• Prevent fraud and abuse
• Enforce our terms of service
• Protect our rights and safety

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Payment processors (Yoco, PayFast, SnapScan)
• Email service providers
• Hosting and infrastructure services
• Analytics and monitoring tools

4.2 Legal Requirements

• Comply with court orders or legal processes
• Protect against fraud or security threats
• Enforce our rights and agreements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting and infrastructure
• Employee training on data protection

Under POPIA, you have the following rights:

6.1 Access and Correction

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data

6.2 Objection and Restriction

• Object to processing of your data
• Request restriction of processing
• Withdraw consent where applicable

6.3 Data Portability

Request a copy of your data in a portable format.

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Account data is typically retained for 7 years after account closure to comply with tax and business record requirements.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

Your information may be processed in countries other than South Africa. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.